1. What are your shipping options?

We ship most of our products via UPS. At checkout, you have the option of selecting UPS Ground, UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select at checkout or free ground shipping offered on most orders over $150.

Please contact us if you are located outside of the continental United States and are not recieving shipping options at checkout..

2. What do you do with the personal information customers give you?

All of the contact information, credit card and shipping information we receive is used strictly for business with Carbide Processors only. We do not sell any information to third party services. 

We are registered with Authorize.net and Geotrust and are fully PCI complaint for your security.

If you have signed up for our newsletter, we will occasionally send out marketing emails which will feature articles, special/feature products and deals and discounts. However, if you do decide to no longer receive emails from us you have the option to opt-out of receiving them at any time. Don't worry, there won't be any hurt feelings. 

3. Is your website really secure?

Yes, it is.  Our customers security is our number one concern, along with the happiness of our customers.  We are a registered Authorize.net merchant and we also have a verified SSL certificate through Verisign.  Our website is also fully PCI compliant with TrustWave, which means our website goes through routine scans conducted by TrustWave making sure that of all our data is safe and secure.

If you have any further questions and/or are concerned with our online security please feel free to contact us.

4.  When will my order ship?

Most of our items ship out within 1-3 business days. Please refer to the availablity section of the specific product page to confirm the typical lead time for that item. You can also feel free to contact us if you would like to confirm the availabity or lead time before placing your order. 

5. What are your hours of operation?

We are located in Washington State and we are here Monday through Thursday  from 8 AM to 4 PM (Pacific time) and on Fridays 8 AM to 3:30 PM (Pacific time). 

6. What if I'm not satisfied with the product(s) that I bought?

Our customers' happiness and satisfaction is our number one goal at Carbide Processors. If you are not satisfied with a product that you purchased please contact us so that we can explore all available options to remedy the situation with you. 

Please visit the Returns page for our complete return policy.

7. Can you ship to multiple addresses?

Unfortunately, due to shipping costs, we cannot ship to multiple addresses on one order.  In order to ship to multiple addresses, you would have to place more than one order.

8. Can you ship out of the continental United States?

We mostly can ship out of the continental United States; we will ship almost everywhere but there are a few exclusions. Please contact us with the item numbers, quantities, and your delivery address if you are not receiving a shipping quote at checkout.

9. How do I choose the right tool?

Choosing the right tool is often hard, especially when we have such a large selection.  Our website does feature lots of resources to assist you should you need them. Iif you still cannot choose the right tool, contact us we will more than happy to assist you in any way we can.

10. What methods of payment do you accept?

We accept all major credit cards (Mastercard, Visa, American Express and Discover) as well as PayPal and Amazon Pay. 

11. How will I know my order has shipped?

An email including the tracking number will be sent to you once the orders status has been changed to shipped. Please contact us if you have not recieved your tracking details within the expected lead time and we would be happy to further assist.

12. Does your online store charge sales tax?

Currently, our store only charges sales tax for customers with shipping addresses in Washington State.  The sales tax varies per area in WA and our store tax settings are set up by different Washington zip codes so the appropriate tax rate will apply.

Please feel free to contact us during our office hours at 800-346-8274 or email info@carbideprocessors.com and we would be happy to answer any other questions you may have.